Shipping and Delivery Policy

Welcome to Crafted Escape! We are thrilled to create custom baskets tailored just for you. Below, you’ll find all the details about our shipping and delivery process to ensure a smooth and delightful experience.

Processing Time

Each custom basket is carefully handcrafted to meet your unique preferences. Here’s an overview of our processing times:

  • Standard Orders: 3–5 business days
  • Large or Complex Orders: 7–10 business days
  • Rush Orders: Contact us for availability and expedited processing options

Shipping Options

We offer the following shipping methods to accommodate your needs:

  1. Standard Shipping: Estimated delivery in 5–7 business days
  2. Expedited Shipping: Estimated delivery in 2–3 business days
  3. Overnight Shipping: Delivery the next business day (if ordered by 12 PM EST)

Shipping costs are calculated at checkout based on your location and chosen shipping method.

Local Delivery

For clients within New York, we offer local delivery for an additional fee.

  • Delivery Days: Monday–Saturday
  • Delivery Hours: 9 AM – 6 PM
  • Please ensure someone is available to receive the delivery or provide specific instructions for drop-off.

Pickup Option

Prefer to pick up your custom basket? You can collect your order from our [Store/Workshop Location].

  • Pickup Hours: 9 AM – 6 PM
  • You’ll receive an email or text notification once your basket is ready for pickup.

Order Tracking

Once your order has been shipped, you will receive an email with tracking information. Use this link to monitor the status of your delivery in real-time.

Shipping Restrictions

  • We currently ship within USA. For international orders, please contact us for special arrangements.
  • Certain items may have restrictions based on local laws (e.g., alcohol or perishable goods).

Damaged or Missing Items

We take great care in packaging your custom basket to ensure it arrives in perfect condition. However, if your order arrives damaged or with missing items, please contact us within 48 hours of delivery with photos and a description of the issue.

Contact Us

If you have any questions about our shipping and delivery policies or need assistance with your order, feel free to reach out!

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]

Thank you for choosing Crafted Escape! We’re committed to delivering your custom baskets with care and precision.